About Orders, Returns and Cancellation

About Orders, Returns and Cancellation

CLICK & COLLECT

How it works

If an item is available in our London warehouse and you place your order before noon you should be able to collect on the same day.

If it is not in stock in London you will be able to collect in 1-2 days from Tottenham Court Road.

When can I collect my order?

  • You will receive a 'Ready to Collect' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.

How do I collect my order?

  • Bring your 'Ready to Collect' email – this can be printed or displayed on your phone.
  • Bring a valid passport, photo driving licence or the payment card used to purchase the order.
    (Note — for PayPal  orders you will need to bring a passport or photo driving licence)

Can't collect it yourself?

  • If you aren't able to collect your order yourself and payment was made using a Credit Card or Debit Card, then you can ask someone to collect your order for you. They will need a copy of your 'Ready to Collect' email and either their passport or driving licence. Unfortunately, if your order was paid for using PayPal  then this is not possible and you must collect your order yourself.

DELIVERY

There is a minimum carriage charge of £8.50 (ex VAT)

Carriage is chargeable on all deliveries.

Orders for timed next day and Saturday delivery must be placed before 1pm.

All mainland UK deliveries are sent by carrier.

We aim to despatch all orders within 3 days but if this is a problem we will try to help.

Should no one be present to accept the delivery the relevant redelivery charge will be made irrespective of the value of the order.

CHANGES & CANCELLATION

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address or remove items from your order please contact our Customer Services team for advice on 020 7388 7488 between 9am and 5pm, Monday to Friday or send us a message here

If you want to cancel your order completely you may do so as long as it has not been despatched. Please contact our Customer Services team for advice on 020 7388 7488 between 9am and 5pm, Monday to Friday.

If your order has been despatched and you no longer want it please follow our returns procedure

Please be ready to quote your order number and order date.

RETURNS

If you wish to return an item you may do so as long as it is in an unused condition, original undamaged packaging and you notify us within seven days of receiving your goods.

Please note that, unless the goods are faulty or damaged, you are responsible for returning the goods to us and for the return costs.

Returns will only be accepted if previously agreed with DZD and must be returned within 14 days of the date of invoice.

Return the goods within 7 days for a full refund, or within 14 days for a credit note or exchange. Credit notes are valid for 24 months from date of issue.

Delivery charges will not be refunded unless the goods are faulty.

DZD are not liable for return carriage costs on non faulty returns.

Returns of cut lengths of fabric will not be accepted unless faulty. Please check rolls of fabric for faults before cutting.

DZD trades as a Business to Business operation and therefore consumer distance selling regulations are not applicable.

CLAIMS 

Claims for damage or shortages must be made within 3 days of delivery. Claims for loss of a consignment must be made within 3 days of receiving our invoice.

If goods have been damaged in transit: 

Please sign the courier’s paperwork as delivered damaged.

Please photograph the damaged packaging and the damage to contents.

This evidence must be forwarded to us immediately and accompany any claim for refund or replacement.