Frequently Asked Questions

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS 

DO YOU HAVE A SHOWROOM I CAN VISIT? 

Our complete range of display props, fabrics and more is on display in our showroom at 145 Tottenham Court Road, London W1T 7NE.

We also have parking available and are outside the London Congestion Charge zone.

We are open Monday to Friday 9am to 6pm.

Click here for a map.

CAN I PLACE AN ORDER BY TELEPHONE? 

Yes call us on 020 7388 7488 and we can take your order. 

Our opening hours are Monday to Friday 9am to 5pm.

DO YOU OFFER A CLICK AND COLLECT SERVICE?

Yes we do!

How it works

If an item is available in our London warehouse and you place your order before noon you should be able to collect on the same day.

If it is not in stock in London you will be able to collect in 1-2 days from Tottenham Court Road.

When can I collect my order?

  • You will receive a 'Ready to Collect' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.

How do I collect my order?

  • Bring your 'Ready to Collect' email – this can be printed or displayed on your phone.
  • Bring a valid passport, photo driving licence or the payment card used to purchase the order.
    (Note — for PayPal  orders you will need to bring a passport or photo driving licence)

Can't collect it yourself?

  • If you aren't able to collect your order yourself and payment was made using a Credit Card or Debit Card, then you can ask someone to collect your order for you. They will need a copy of your 'Ready to Collect' email and either their passport or driving licence. Unfortunately, if your order was paid for using PayPal  then this is not possible and you must collect your order yourself.

WHERE IS MY ORDER?

If your order has not arrived by the estimated delivery date we’re here to help.

Contact our customer service department on 020 7388 7488 or send a message here

Before contacting us it’s worth checking few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.

Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

If you still can’t find your parcel contact our Customer Service team quoting your order number.

PART OF MY ORDER WAS MISSING?  

On occasions we are unable to send your order in one consignment so you will receive two deliveries. Sometimes items will be unavailable. If this is the case we will send you an email to let you know about any missing items from your order, so please check your mailbox. Some details may also be printed on your despatch note.

We will refund any payment taken for items not sent.

If you have not received an email from us or if there is no information on your despatch note, please call us on 020 7388 7488 and we’ll resolve the issue for you as quickly as we can.

THE ITEM I RECEIVED WAS FAULTY OR DAMAGED? 

We’re sorry your product was faulty and we’d like to sort out any issues quickly.

As soon as you discover a fault please contact our customer service team with your order number, the faulty item’s name and a description of the fault.

Contact our customer service department on 020 7388 7488 or send a message here

WHAT PAYMENT METHODS CAN I USE? 

You can use Maestro, Mastercard, Visa or Visa Debit to pay for your order. You can also use PayPal to shop with us.

We take security very seriously so you can rest assured when you enter any of your details they’ll be safe with us.