About Delivery, Returns and Cancellation

About Delivery, Returns and Cancellation

CLICK & COLLECT

At the moment, with the construction works still in progress at our new building we are unable to offer this service, but...

As soon as our warehouse and showroom space is complete in our new building we will be able to offer click and collect again, and with our larger warehouse space the service will be wider as well

DELIVERY

There is a minimum carriage charge of £8.50 (ex VAT)

Carriage is chargeable on all deliveries.

Orders for timed next day and Saturday delivery must be placed before 1pm.

All mainland UK deliveries are sent by carrier.

We aim to despatch all orders within 3 days but if this is a problem we will try to help.

Should no one be present to accept the delivery the relevant redelivery charge will be made irrespective of the value of the order.

CHANGES & CANCELLATION

We're sorry that in most circumstances it's not possible to make changes to your order once you've placed it.

If you'd like to add products to your order, please place a new order for these items.

If you need to change details of your delivery address or remove items from your order please contact our Customer Services team for advice on 020 7388 7488 between 9am and 6pm, Monday to Friday or send us a message here

If you want to cancel your order completely you may do so as long as it has not been despatched. Please contact our Customer Services team for advice on 020 7388 7488 between 9am and 6pm, Monday to Friday.

If your order has been despatched and you no longer want it please follow our returns procedure

Please be ready to quote your order number and order date.

RETURNS

If you wish to return an item you may do so as long as it is in an unused condition, original undamaged packaging and you notify us within seven days of receiving your goods.

Please note that, unless the goods are faulty or damaged, you are responsible for returning the goods to us and for the return costs.

Returns will only be accepted if previously agreed with DZD and must be returned within 14 days of the date of invoice.

Return the goods within 7 days for a full refund, or within 14 days for a credit note or exchange. Credit notes are valid for 24 months from date of issue.

Delivery charges will not be refunded unless the goods are faulty.

DZD are not liable for return carriage costs on non faulty returns.

Returns of cut lengths of fabric will not be accepted unless faulty. Please check rolls of fabric for faults before cutting.

DZD trades as a Business to Business operation and therefore consumer distance selling regulations are not applicable.

CLAIMS 

Claims for damage or shortages must be made within 3 days of delivery. Claims for loss of a consignment must be made within 3 days of receiving our invoice.

If goods have been damaged in transit: 

Please sign the courier’s paperwork as delivered damaged.

Please photograph the damaged packaging and the damage to contents.

This evidence must be forwarded to us immediately and accompany any claim for refund or replacement.