Frequently Asked Questions

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS

DO YOU HAVE A SHOWROOM I CAN VISIT? 

IMPORTANT INFORMATION ABOUT OUR SHOWROOM

Following our move to 182-196 Ilderton Road, London, SE15 1NT.

The building works are not yet complete, however we aim to have showroom space ready before the end of September.

As soon as this new space is ready we will let you know on this page

Click here for a map of where we are.

CAN I PLACE AN ORDER BY TELEPHONE? 

Yes call us on 020 7388 7488 and we can take your order. 

Our opening hours are Monday to Friday 9am to 5pm.

DO YOU OFFER A CLICK AND COLLECT SERVICE?

At the moment, with the construction works still in progress at our new building we are unable to offer this service, but...

As soon as our warehouse and showroom space is complete in our new building we will be able to offer click and collect again, and with our larger warehouse space the service will be wider as well

WHERE IS MY ORDER?

If your order has not arrived by the estimated delivery date we’re here to help.

Contact our customer service department on 020 7388 7488 or send a message here

Before contacting us it’s worth checking few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.

Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.

If you still can’t find your parcel contact our Customer Service team quoting your order number.

PART OF MY ORDER WAS MISSING?  

On occasions we are unable to send your order in one consignment so you will receive two deliveries. Sometimes items will be unavailable. If this is the case we will send you an email to let you know about any missing items from your order, so please check your mailbox. Some details may also be printed on your despatch note.

We will refund any payment taken for items not sent.

If you have not received an email from us or if there is no information on your despatch note, please call us on 020 7388 7488 and we’ll resolve the issue for you as quickly as we can.

THE ITEM I RECEIVED WAS FAULTY OR DAMAGED? 

We’re sorry your product was faulty and we’d like to sort out any issues quickly.

As soon as you discover a fault please contact our customer service team with your order number, the faulty item’s name and a description of the fault.

Contact our customer service department on 020 7388 7488 or send a message here

WHAT PAYMENT METHODS CAN I USE? 

You can use Maestro, Mastercard, Visa or Visa Debit to pay for your order. You can also use PayPal to shop with us.

We take security very seriously so you can rest assured when you enter any of your details they’ll be safe with us.