Delivery
Carriage is chargeable on all deliveries.
Orders for timed next day and Saturday delivery must be placed before 3pm.
All mainland UK deliveries are sent by Parcelforce, DPD or Royal Mail.
We aim to despatch all orders on the same day as receipt of order, or the following day for orders received after our cut off time.
Should no one be present to accept the delivery the relevant redelivery charge will be made irrespective of the value of the order.
EU Customers – VAT, Customs Duty and Delivery Charges
For customers based in the Republic of Ireland and other EU countries, VAT and customs duty will now be payable before you receive your parcel(s). The courier will declare goods on your behalf and will collect duties and taxes from you in advance of delivery, and will contact you by email to arrange payment. Should any outstanding duty and tax not be paid by you, the goods will be returned to us automatically in due course – in this case, due to the high costs incurred to us, we are unable to return the delivery cost part of your order, while in addition we will deduct the costs of returning the goods to us from your refund. If you wish to have the goods sent out to you again, we will charge you a subsequent delivery charge.
Returns
If you wish to return an item you may do so as long as it is in an unused condition, in its original undamaged packaging and you notify us within three days of receiving your goods, and we receive it within 7 days of you having taken delivery. If these conditions are met, we will issue a full refund for the goods.
Bespoke / Customised Orders: Please note that we are unable to accept returns of any goods which have been specially supplied according to customer specifications, unless they are demonstrably damaged or faulty.
Please note that, unless the goods are faulty or damaged, you are responsible for returning the goods to us and for the return costs.
Delivery charges will not be refunded unless the goods are faulty.
DZD is not liable for return carriage costs on non-faulty returns. Additionally, we reserve the right to charge a restocking fee for returns with a value greater than £300 excluding VAT of up to 25% of the value of the return.
Returns of cut lengths of fabric will not be accepted unless faulty. Please check rolls of fabric for faults before cutting.
DZD trades as a Business to Business operation and therefore consumer distance selling regulations are not applicable.
Cancellation & charges
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.
If you’d like to add products to your order, please place a new order for these items.
If you need to change details of your delivery address or remove items from your order please contact our Customer Services team for advice on 020 7388 7488 between 9am and 5.30pm, Monday to Friday or send us a message here
If you want to cancel your order completely you may do so as long as it has not been despatched. Please contact our Customer Services team for advice on 020 7388 7488 between 9am and 5.30pm, Monday to Friday.
If your order has been despatched and you no longer want it please follow our returns procedure
Please be ready to quote your order number and order date.
Claims
Claims for damage or shortages must be made within 3 days of delivery. Claims for loss of a consignment must be made within 3 days of receiving our invoice.
If goods have been damaged in transit:
Please sign the courier’s paperwork as delivered damaged.
Please photograph the damaged packaging and the damage to contents.
This evidence must be forwarded to us immediately and accompany any claim for refund or replacement.